Welcome to Eltham Flowers, your trusted online florist for Eltham and its surrounding areas. These Terms and Conditions govern the sale and delivery of flowers through our website. By placing an order with us, you agree to abide by the following terms. Please read them carefully before making a purchase. These terms apply to all customers across Eltham and its neighbouring communities who use our online services for flower delivery.
Orders for flower delivery in Eltham and surrounding areas can be placed through our user-friendly online platform. To ensure the accuracy and timely delivery of orders, customers are required to provide complete and correct information, including recipient name, delivery address, contact details, preferred delivery date, and any special instructions relevant to the order.
Upon placing an order, you will receive an order acknowledgement via the website. This confirmation indicates that we have received your order request, but does not constitute formal acceptance. We reserve the right to accept or decline orders at our discretion, especially in the case of limited stock, operational constraints, or suspected fraudulent activity. The contract for delivery of goods is only considered complete when you have received a further email from us confirming that your order has been dispatched.
Eltham Flowers is not responsible for delays or failures in delivery resulting from incomplete or incorrect order details provided by the customer. Please ensure all contact and delivery details are checked before submission.
We endeavour to maintain up-to-date availability of all products listed for online flower delivery in Eltham and the surrounding areas. However, flowers are a natural and seasonal product, and availability can occasionally be affected by supply issues or seasonal changes. In the event that a particular flower, bouquet, or arrangement is unavailable, we reserve the right to substitute it with a flower of equal or greater value and similar style to maintain the overall appearance and value of your chosen design. You will not be notified before reasonable substitutions are made, but if a significant change is necessary, we will contact you with options before processing the order. All efforts are made to replicate the style and colour palette as closely as possible to the original selection.
All prices for our products and services are clearly stated in British Pounds Sterling (GBP) and include applicable VAT unless otherwise specified. The final price payable by you will be indicated before you confirm your order, including the costs for delivery where applicable. Prices may vary depending on selected delivery locations within Eltham or surrounding areas, specific product choices, and any additional customization requested.
Payment is required at the time of order via our online payment gateway. We accept major debit and credit cards, as well as other secure payment methods as indicated on our website. Your payment details are encrypted and processed in accordance with the highest security standards. Orders will only be processed for dispatch upon successful payment authorization. If your payment is declined or fails, your order will not be accepted, and you will be notified accordingly.
Eltham Flowers provides flower delivery to Eltham and neighbouring areas as listed on our website. We aim to deliver your flowers on your chosen delivery date, but as delivery times can vary, we cannot guarantee specific delivery times unless expressly stated on your order confirmation. Sunday and public holiday deliveries are offered on a case-by-case basis; details of eligibility and available times are shown on our order platform.
For successful delivery, it is your responsibility to ensure that someone is available to receive the flowers at the delivery address within the delivery window. If no one is present, flowers may be left with a neighbour, in a safe location, or returned to our premises according to the instructions you provide at checkout. We will always attempt to leave flowers with a suitable recipient or in a secure location, but cannot be held liable if flowers are damaged or lost after such delivery. Should redelivery be required, additional charges may apply.
If you wish to cancel or amend your order, please notify us as soon as possible after the order is placed. We can accept cancellations and amendments provided your request is received at least 24 hours prior to the agreed delivery date. For orders with same-day or next-day delivery, cancellations or changes may not be possible once the order has been prepared or dispatched.
To arrange a cancellation or amendment, please contact our customer service team through the available contact methods on our website. Once an order has been dispatched, we regret that we are unable to offer any changes, and you may still be charged in full.
Due to the perishable nature of our products, returns are generally not accepted. If there is a problem with your order, such as poor quality, damage in transit, or incorrect items delivered, please contact us within 24 hours of receipt, providing photographs and a detailed description of the issue. We will review each case on an individual basis and, where appropriate, arrange a replacement, refund, or other suitable resolution. Refunds can only be made to the account or card used for the original purchase.
If you are dissatisfied with any aspect of your order or the service received, please contact us promptly using the details found on our website. We take customer feedback seriously and will strive to resolve your complaint efficiently and fairly.
Eltham Flowers is committed to providing high-quality, punctual flower delivery in Eltham and the surrounding areas. However, we do not accept liability for any failure or delay in performing our obligations where such failure or delay results from circumstances outside our reasonable control, including but not limited to adverse weather, pandemic restrictions, supply chain issues, or failure of third-party delivery services.
Our liability for any claim in relation to your order, including claims for non-delivery or defective products, will be strictly limited to the amount paid by you for the specific order in question. We shall not be liable for any indirect, incidental, or consequential losses arising from delays, failed deliveries, defects, or other issues relating to your order. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
When placing an order with Eltham Flowers, you consent to us collecting and processing your personal data in accordance with our privacy policy, which can be viewed on our website. Your information will be used solely for the purposes of processing your order, delivery, and addressing any subsequent queries or issues. We are committed to protecting your privacy, and will not share your details with third parties except to the extent necessary to fulfil your order or as required by law.
All content, images, trademarks, and materials appearing on the Eltham Flowers website are owned or licensed by us. The use of any of our intellectual property without prior written permission is strictly prohibited.
If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable for any reason, such provision will be severable from the rest and shall not affect the validity and enforceability of the remaining provisions.
Eltham Flowers reserves the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon their posting on our website. Please review our Terms and Conditions regularly to ensure you are aware of any changes. Continued use of our services after changes are made constitutes acceptance of the revised Terms.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to transactions with Eltham Flowers shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all online customers of Eltham Flowers ordering for delivery within Eltham and its designated surrounding locations. By placing an order, you confirm your acceptance of these Terms, and acknowledge that they form the basis of the agreement between you and Eltham Flowers for all flower delivery services provided through our website.
If you have any questions or require further clarification regarding these Terms and Conditions for online flower delivery in Eltham, please use the contact information provided on our website, and our team will be happy to assist you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
