At Eltham Flowers, we are passionate about delivering the freshest blooms straight to your door. As a trusted local florist serving Eltham households and businesses, we stand by a Fresh Flowers Guarantee for every order. We take pride in crafting arrangements that last, ensuring your special moments are celebrated with vibrant, beautifully fresh flowers.
Your satisfaction is our priority, and your order should arrive in perfect condition. If you find your flowers have been damaged during transit, please notify us on the same day you receive the delivery. We ask that you provide photographic evidence of the damaged flowers and packaging to help us assess the situation swiftly. Once we receive your claim, our team will review it promptly and aim to resolve the matter as quickly as possible.
Our flowers are sourced daily and expertly arranged to guarantee maximum freshness. We promise that your flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the guidelines included with your bouquet. If your blooms begin to wilt or deteriorate within this freshness window, please contact us immediately with photos and relevant details, so we can address your concerns without delay.
Should your flowers arrive damaged or fail to meet our Fresh Flowers Guarantee within the stipulated freshness window, Eltham Flowers offers the following options:
Your choice and satisfaction are important to us – our team will work with you to find the most suitable solution for your situation.
At Eltham Flowers, we value transparency and are always looking to improve our service. If you have any complaints regarding your order, delivery experience, or our customer service, please submit your feedback through our online contact form or visit us in store. Your complaint will be acknowledged within one business day of receipt. Our team will review your concerns thoroughly and aim to provide a resolution within three business days. We welcome your feedback and use it constructively to ensure we continue being Eltham’s trusted local florist.
As your local Eltham florist, Eltham Flowers is dedicated to serving both households and businesses in the area with reliability, care, and integrity. We strive to exceed your expectations with every bouquet, ensuring each customer enjoys the evocative beauty and freshness of our flowers. Thank you for trusting us to add a touch of floral magic to your special moments and everyday occasions.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
